Frequently Asked Questions
Please take a moment to see if your question is answered in our FAQ's, and if it's not then send us a message, thank you!
Orders & Payment
Q: What is your refund & cancellation policy?
A: We cannot accept returns on mail order products and we cannot offer refunds, except in the case of defective or damaged merchandise. Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order in your confirmation email, please contact us as soon as possible and we will make every effort to correct it if the order has not already shipped
Q: What forms of payment does Drums & Wires accept during checkout?
A: We accept Visa, Mastercard, American Express, Discover, debit cards, and PayPal
Shipping
Q: What shipping options do you offer?
A: During the checkout process you will be presented with several shipping options. The most commonly used method is USPS Ground Advantage (2-3 days) in the United States and USPS International Package for all other destinations.
For fans who live outside the U.S., selected titles available in the Drums & Wires EU/UK Store will be shipped within 4 business days from our Europe fulfillment center with local postal rates, reliable service and tracking.
Q: How much does shipping cost?
A: That of course depends on what you purchase and where we're shipping it to. During the checkout process you will have the opportunity to see how much the shipping cost will be before you submit your order. We add a small S&H charge to the shipping cost to cover the cost of packing material
Q: Speaking of packing material, how do you ship vinyl?
A: We use premium Bags Unlimited Mighty Music Mailers made from 200-lb-test Kraft corrugated cardboard; reinforced layered edges to protect against edge damage on record jackets; reinforced layered "offset crush zone" corners to protect corner damage to record jackets; and the mailers have a hold down on each edge to prevent movement and avoid split seams
Q: Has my order shipped?
A: Orders that can be immediately fulfilled will be processed and shipped within 48 business hours (Monday through Saturday 9-5pm PST, excluding holidays). For orders placed around the holiday season, please allow extra time for processing. Orders that are waiting on preordered titles will be shipped when the last title on the order is available for shipping. If you wish to receive currently available titles ASAP and not wait for your preordered titles to become available, please consider placing separate orders. You will receive a confirmation email when your entire order ships.
If you have concerns about the status of your order we invite you to contact us by using the form below
Digital Downloads
Q: Does Drums & Wires sell digital downloads directly from the label site?
A: Every title in our catalog is available for downloading
Q: What digital file format are your downloads?
A: Uncompressed .WAV files that can easily be added to any music player, including iTunes/Apple Music. If you are interested in downloading your music files with more file type and sound resolution options, please consider visiting the Drums & Wires Recordings BandCamp store where you have the option to download in MP3, FLAC, ALAC (Apple Lossless), AAC, Ogg Vorbis, WAV and AIFF formats
Q: Why don't you offer links to the digital stores and streaming services for all albums offered on D&WR?
A: We partner with a lot of musicians who prefer to handle their own digital distribution, or they partner with another record label in another country who handles the artist's digital distribution for the whole world. We only offer links to the digital stores and streaming services for albums that we manage the digital distribution for
Cookies & Privacy
Q: Do you drop cookies in my browser to track my activity?
A: As of December 2024 Drums & Wires currently does not use Google Analytics, Facebook or other 3rd party non-essential cookies to track visitor activity
Q: Does the Drums & Wires site adhere to General Data Protection Regulation (GDPR) enforced by the European Union (EU)?
A: Yes we do, in a number of ways. For starters, we do not place non-essential cookies on your browser. We also provide a privacy policy
Q: Does your website analyze traffic to the site?
A: As of December 2024 Drums & Wires currently does not use Google Analytics, Facebook or other 3rd party non-essential cookies
Q: I want to sign up for your email newsletter but I'm concerned that you might sell my information to another company
A: We absolutely do not under any circumstances provide to 3rd parties the email addresses that we collect. Period. Furthermore, it is very easy to opt out of our email list at any time. You can do this by using the easy to find link at the bottom of our email, or you can contact us to let us know that you wish to be removed from our list
Other Stuff You Might Want to Know
Q: I'm a musician and I'd like to add my music to your catalog, how can I do that?
A: Send us a note, we'd love to hear from you. We are a personally curated catalog and for this reason we're not able add everything that comes our way, but we're curious to hear your music
Get in touch with us!